This paper should be about VIVA a telecom company based in kuwait.
For the crisis communication: talk about the crisis VIVA had and how to deal with the crisis. Here are couple of links that talk about the only crisis they had which is bankruptcy, not included in the stock market yet and losing customers.
http://www.arabianbusiness.com/kuwait-telco-viva-still-not-listed-on-bourse-4-yrs-after-ipo-479618.html
http://www.arabianbusiness.com/kuwait-s-viva-seeks-400m-loan-say-sources-475571.html#.U3eID5G1_1o
http://www.arabianbusiness.com/kuwait-s-viva-posts-72-6m-net-loss-eyes-listing-398794.html#.U3eIGJG1_1o
http://www.arabianbusiness.com/kuwait-s-third-mobile-operator-opens-for-business-42520.html
Internal communication: How do they communicate internally, one on one meetings with employees, group meetings, emails, msgs and etc.
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