Think of a company from which you buy a product or service (any company, online/store front). Specify when and where you share data with that company.

Think of a company from which you buy a product or service (any company, online/store front). Specify when and where you share data with that company.
Do you believe the company does a good job collecting data from these encounters? Why? (Respond in at least 3 sentences)
Now, think of another company from which you have purchased a product and been disappointed. Identify the CRM process that may be at fault. Specify how that process could be improved. (Respond in at least 3 sentences)

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