critically evaluate operational challenges of a selected Product/Service (Design, Process) in terms of Quality Management. Select a single important product / service that is facing Quality issues and synthesize a solution to overcome the problem. Student must critically appraise learned concepts and use any of the tools discussed in class such as: Check sheets, Scatter diagrams, Cause-and-effect diagrams, Pareto charts, Flowcharts, Histogram, Statistical process control chart, etc.Evaluate the As-Is status of the product / service in terms of its Quality and propose an improvement initiative/s. This assessment requires student to perform the following:1. Analyse chosen existing As_Is product / service.2. Critically appraise the Quality Issues and their impact on Operations Efficiency3. Critically evaluate and synthesise appropriate Operational improvement of the Quality ofthe Product / Service and propose the To_be solution that will elevate operationalproductivity4. Qualitatively and quantitatively provide evidences to substantiate operational efficiencyand effectiveness6.2.2 Report Contents: Not limited to the following Introduction:- Appraise organization background and operational challenges encountered related to Quality. Existing As_Is Operation: – appraise the current practice used for the product / service. – critically evaluate learned Quality concepts to analyse (quantitatively/qualitatively)operational problem that are causing low quality / efficiency. Propose To_Be Solution: – critically evaluate learned Quality concepts and synthesize a proposal to overcome identified operational quality problem. – appraise and model the proposed new Quality measures and initiatives Impact Towards Organizational Excellence: – conduct comparative analysis between As_Is against To_Be quality of the selected product / service. – Critically evaluate (quantitatively/qualitative) evidences to support increase in operational productivity – Critically appraise proposed enhanced quality impact on competitive advantage towards organizational excellence Conclusion:
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