This is to encourage students to engage in learning activities outside of class related to providing good “customer experiences”. If you participate in a learning event outside of class related to “customer experiences (designing, offering, pricing, challenges associated, etc.), please upload one page write up on the nature of the event, your level of participation, new information learned from the activity/event. New information learned has to be related to customer experience. Attendance in seminars, conference workshops, technical sessions, teaching a class, taking an online module, setting up a personal interview with a visionary in this field, etc. count in this category.
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