What do you personally know about the delivery company UPS, and how does this impact your perspective of the company as a current or potential customer?

Part I (one page) What do you personally know about the delivery company UPS, and how does this impact your perspective of the company as a current or potential customer?

Part II
Describe how you would inform your newly hired HR manager about how customer service should be done at your company.
You are being promoted to Vice President, and you want to make sure that your legacy of great customer service continues when you move up to your new position. Teach concepts related to customer service excellence.

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