Conducting interviews is a very important component of management. A skilled interviewer is organized in his/her approach, is a good listener, and has a plan.
In your initial post:
Devise an interview plan for the following scenarios and defend your approach. Although there is overlap, treat each scenario separately.
Provide specific details of each plan including, but not limited to, your pre-interview activities, the environment, questions, and style.
Incorporate what you have learned from your assignments, discussions, and readings from Weeks 1-5.
Scenario #1
You are the manager of a State probation office with responsibility for 15 employees. They are divided into two units (one supervisor, six caseworkers in each unit), and there is an administrative assistant that handles administrative duties for the entire office. Over the past few months, you have seen the caseloads increase and morale in the office begin to decrease. You have had several meetings with the supervisors and caseworkers encouraging them to remain positive.
On Monday, your administrative assistant warns you that Unit A is on the verge of revolting because their supervisor, Brenda, has become a tyrant. She explains to you that when you are not in the office, Brenda yells at the caseworkers, throws papers and folders on their desks, and has told them if you cant keep up with your caseload, find somewhere else to work. She said that the atmosphere in Unit A is nothing like that within Unit B where the supervisor, Dan, is very quiet and the caseworkers just go about their business.
You pull the files of the active cases for both units and find that Unit A is operating at a much higher level than Unit B. As a matter of fact, there are some files in Unit B that havent been updated in months.
How would you handle this situation?
Scenario #2
The facts above remain the same and you decide to bring both supervisors into the conference room to discuss the morale and productivity in the office. Early in the discussion, both supervisors begin to make inflammatory statements about the leadership style of the other. Mary, the Unit A supervisor, tells Dan that his caseworkers dont complain because they dont work and that he doesnt either. She tells him that his caseworkers just come in and grab some files and leave and spend a majority of the day doing personal things instead of case follow-ups. Dan, the Unit B supervisor, responds by telling Brenda that his caseworkers leave because they dont want to listen to her yell at her caseworkers and that all her unit does is complain and that they are bringing everyone in the office down.
How would you handle this situation under these circumstances?
* Remember, do not base your decisions on how to handle either of these situations based on how you would handle the other scenario. Treat them as two completely different situations.
One source must be from Whetten, David A. and Cameron, Kim S. (2016). Developing Management Skills, 9th Ed. Upper Saddle River, NJ: Pearson.
Remember to write this as a discussion post.
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