Dear WRITER, please read the attached instruction file well, and focus on the rubrics please.
the project topic is attached
please follow and implement the guidelines, rubrics, and instructions very well.
Regards
Research topic
United Arab Emirates is popular for its information technology and innovation. For establishing guidelines for the organizations it is important to make to know gaps between service failure and service recovery. Service failure is defined as failing in providing the desired service to the consumers and in this case, the expectation of compensation is there. Due to the inconvenience, there is a chance of refunds, providing discounts and credit in the bank account. In the information technology company, the main cause of service goal is the gap for providing the customer about the service goal. Failing to give proper training to the employees can also reduce the chances of satisfying the consumers. Service recovery is defined as the resolution for solving the problems arising due to the failure of satisfying the goal of the consumers.
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