Please solve the problem Randy picks up the chair and literally throws it across the room, screaming an expletive at the top of his lungs. The rest of the people stand motionless, not wanting to make matters worse by leaving the room or speaking up at the height of his rage. Randy exploded because one of the firm’s best accounts had sent a letter of “termination of service” ending nearly 10 years of service with DLM Accounting Inc. After a some more pounding on the conference table, Randy stormed out of the room in a huff. Susan, the Office Manager then apologized to the staff for her son’s volatile outburst and instructed everyone to just go back to their desks and do their work, reassuring the team that “everything will be okay tomorrow”. She was right! In the morning Randy personally apologized and offered to buy lunch. As usual, there we “no takers”, everyone seemed to have “plans” for lunch. Randy’s father however was free for lunch, which was rare for the owner.
Later that year DLM Accounting was awarded for the third year in a row, the prestigious “Governor’s Award” given annually to Top 100 Best Businesses in the state. The criteria for the award considered among other things, customer service, employee morale, competitive wages, low turnover, and environmental consciousness.
The Board of Directors hired you as a consultant to make recommendations to board concerning two anonymous letters from employees they received about a “deteriorating culture” at DLM Accounting.
Answer to this question:
Instructions: What is going on here? How would you go about understanding this problem and trying to “fix” it? What questions need to be answered for you to be able give your advice? Ultimately, give me your recommendation and the assumptions that led you to that conclusion.
Note: read the materials and watch the videos to answer the questions. Integrate insights gained from reading and lectures
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