read the Xerox case [Xeroxcase-1.pdf download ] write a one-pager in response to the following:
Is there a business case for SAMP? Why or why not?
How can XHK make the change?
Which teams/business processes/people are key stakeholders in initiating this change?
What barriers to change does XHK have to overcome to make the switch successful?
What type of system(s) should XHK put in place?
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