Based on a restaurant concept, prepare a two to three page essay discussing successful restaurant operations. (The restaurant can be your own concept, or an existing concept.) Reflect and incorporate terminology and major class concepts into an essay about successful restaurant operations. Back up your ideas with research and cite your sources throughout.

RESTAURANT CONCEPT: Briefly share your restaurant concept classification, location and target market.FIRST IMPRESSIONS: Explain what type of ambience, table settings, and uniform standards you would incorporate in your restaurant concept to enhance guest experience.CUSTOMER SERVICE PHILOSOPHY: Discuss the role of customer service in profitable restaurant operations. Elaborate on your planning for training your team to consistently deliver above and beyond service. What service recovery (complaint) techniques would you utilize to address food-related, service-related issues?TEAMWORK and INTERNAL GUESTS: Discuss the role of of your internal guests (employees) and teamwork in successful restaurant operations. Elaborate on your plan to create and motivate your team.PROFESSIONALISM: Essay is well organized and free of spelling and grammar errors. Essay incorporates research from the our text, Canvas resources and other credible sources. A minimum of five (5) sources must be cited.

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