All operations create and deliver services and products by changing inputs into outputs using an input-transformation-output process.
Choose one process that you are familiar with (this can be from your own organisation) which predominantly processes inputs of materials and describe the input-transformation-output process.
Contrast this with another process that you are also familiar with which predominantly processes either information or customers and describe the input-transformation-output process.
For each, describe specifically what is the transformed resources and the transforming resources, briefly describe what the transformation process are and what are the outputs.
Finally, answer the following question: In what ways do the input-transformation-output process generally differ between processes that predominantly process materials and those that process customers?
Use attached as source.
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