Support the answers to the following questions with specific information from the case and textbook or with information you get from other sources.
a) How important is quality and performance of the gearbox to CCMs customers? What is the cost of a gearbox quality issue?
b) Is it time for CCM to make a statement to BGK and change suppliers?
c) Do you trust the defect rate data provided by the suppliers?
d) What are your impressions of the supplier evaluation criteria used by Sarah? What changes would you suggest?
e) Is there anything that you think Sarah could do to get a better deal from BGK?
f) As Sarah Jenkins, what recommendations would you make regarding the selection of a gearbox supplier? Be prepared to justify your recommendation.
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