Please add a brief response to the following post. It is meant to add to the discussion.
DB POST:
When there is a new product or service in the market, it will experience many unforeseen risks. For instance, the software might not work according to customer satisfaction. The organization is not in the position of knowing the reactions of the customers and other competitors. Therefore, the managers must develop a well-trained team that will be dealing with all the issues related to new software. Consequently, they should be in a position to solve any of the conflicts, as shown below strategies.
The core elements of a conflict resolution procedure that you would develop?
First, customer satisfaction is the basis of any business. Therefore, one of the best core elements that will solve customer frustration is using the honest strategy and telling them the truth. By telling them the truth as the spokesperson of the origination, you are not only being honest but cooling their anger down. Then after that, ensure you have a proper mechanism such as total quality management to prevent future failure and late delivery of the customers’ services. Also, they should be appropriate channels of communication to be put in place. This will lead to open communication and solving some of the miscommunication from one department to another (Delatorre & Wagner, 2018).
The concern as a manager most if this situation arose in my area of responsibility?
The most important first as the manager is to try as much as I can solve all the customers’ complaints since the customers are always right when it comes to business. Then will look into the root cause of the problem and try to eliminate them to prevents future disappointment of the customers (Mussa, Teka & Aliye, 2017).
Opinion about other solutions proposed by the class?
Some practical skills are also crucial in resolving and defusing confits. Although the attempt might at conflict resolution, they might not last for success. I’m not saying the other solutions are wrong, although, at this, point the first objective is to calm down the customers and focus on solving their problem one by one.
The areas that should be improved about some of the other approaches to the situation?
First, the organization should improve the quality organization’s culture. That is all the materials that are used to provide the services should of high quality. Secondly, all the employees should have enough skill match to avoid disappointing the customers.
Use the order calculator below and get started! Contact our live support team for any assistance or inquiry.
[order_calculator]