Scenario: A production manager ignored a significant production issue brought up by a production employee during a meeting. The manager heard the employee and asked aloud “Is anyone else having this problem? No? Back to work!” (without giving anyone a chance to answer). This led to a drop in quality control and the production manager was blamed for the oversight. The production manager took out his anger on the employee and threatened them with termination.
Instructions for paper:
-Describe the transactional leadership laissez-faire style that was used in the scenario
-Based on the 8 step communication process of (1) the sender, (2) encoding, (3) the message, (4) the channel, (5) decoding, (6) the receiver, (7) noise, and (8) feedback – what was missed during the meeting?
-How could the manager use transformational leadership to build a better relationship with the employees
-How can transformational leadership make employees more effective on the job?
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