The effect of ERP integration on Operations Management at – Critical Evaluation of the E-operations and competitive priorities
Learning Outcomes On successful completion of this assignment you will be able to:
LO Learning Outcome Description
Knowledge and Understanding
LO1 Critically appraise ways in which the operations and Information Systems functions contribute to an organisation’s competitiveness and strategic direction.
LO2 Synthesise and evaluate complex information on IT related issues.
LO3 Identify and justify the information required to establish and implement effective operational decisions, with particular reference to change management.
LO4 Describe and critically assess organisations from systems, information and business process perspective.
LO5 Appreciate how key organisational behaviour concepts such as structure, motivation, culture and work groups & teams impact on and influence the role of people within the broad operations of the organisation.
Scenario
You have been appointed as a consultant for an organisation of your choice (manufacturing or service based). The company is about to embark on integrating new developments in ERP systems for a significant amount of its current business processes with the aim to gain competitive advantage. You have been asked to investigate appropriate ERP systems and recommend how it will enhance current processes without compromising its most valuable resource (- its people) in the organisation.
Your Task
To carry out a research on the competitors and real business environment in which the company is going to operate and do the following:
1- Critically review contemporary ERP systems within your chosen organisations’ operations paying particular attention to Decision support systems, CRM, supply chain management and knowledge management. (LO1, LO2, LO4) (40%).
2- Critically evaluate the degree of suitability of these ERP systems on the relevant operations areas of your chosen organisation (e.g., operations strategy, operations design, Quality management, capacity management, resource planning, supply chain, and/or any other). (LO1, LO3, LO4) (40%).
3- Give recommendations on how the employees should be managed to enhance their contribution towards the integration of Systems for the organisation’s operations. (LO5) (20%).
Guidelines
GUIDANCE ON ASSESSMENT
All materials must be properly referenced. Length required is advised above. Longer work will not be penalised. However it should be noted that a concise and professional style which is well focused and clear in the points being made will gain good credit. Originality, quality of argument and good structure are required. What I want to see is that you can take a body of theory, understand it, choose what you want from it, apply it in a reasonable fashion and hence evaluate it. Your submissions will be expected to demonstrate the following qualities:
1. Answering the central focus of the assignment topics.
2. The company you choose can be from any sector, but you must provide some background and justification of your rationale. You will need to make assumptions where information is not available and this need to be clearly outlined.
3. A critical appreciation of relevant literature and its use to support argument, substantiate model(s) and other aspects of the assignment.
4. Taking ownership of the content, being prepared to debate and argue a personal position, evidences evaluative skills. A submission made up of extracts from published sources which is descriptive and just theoretical, is not acceptable. Your submission must have an interpretation and consideration of the challenges and issues of taking theory into practice (using cases and/or personal experience).
5. Ability to analyse relevant theoretical concepts in a critical manner, evaluation of material, indication of gaps in the literature.
6. Logical flow of ideas and treatment; imaginative approaches; appropriate
selection of real world factors related to the model(s) or specific assignment topic.
7. Evidence of additional personal research, and the ability to analyse material from a variety of appropriate relevant perspectives. A clear listing of references and/or bibliography.
8. Presentation, structure, appropriateness of methodology, breaking into section headings/subheadings, tidiness.
9. A strong conclusion.
Please ensure that you reference material which you take from text books, published documents, internet etc… in the main body of your report, at the place you use it, as well as listing the publications in an appendix. Also, try to evaluate and critique this material and the experience you get from applying and using it. Such personal critique gains high reward in postgraduate level work!
Please note that just providing a summary of current published works on your chosen topic will not receive a high grade. Ensure that your writing style is one in which you take ownership of the content. Evidence personal evaluation – this can often be achieved by evaluating prior experience or a case study within the context of the theory.
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