1. Read the following sections in the attached textbook:- Process Structure in Services- Process Structure in Manufacturing- Process Strategy Decisions- Strategic Fit- Process strategies for Change 2. Watch the following videos:- https://www.youtube.com/watch?v=NXbGIilFidA&feature=youtu.be- https://www.youtube.com/watch?v=DXuPeDj4TsE&feature=youtu.be- https://www.youtube.com/watch?v=hRILA3MmhYY&feature=youtu.be- https://www.youtube.com/watch?v=fUOx9D7B7A8&feature=youtu.be 3. After viewing the posted videos on process maps, draw a process map of customer service for Volkswagen Group.
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