Prepare a paper that analyzes an operations management related problem in Burger King.
Operations management requires the use of financial and non-financial metrics so it is important to provide a graduate candidates analysis on the topics covered in the book, class and referential material from the library. Please use peer-reviewed references, or those that come from a source that is reliable. References to Wikipedia and other such sites are not acceptable nor are they scholastic. Must use at least 5 peer reviewed articles and the book as research instruments for this paper. Proper citing is mandatory in APA format.
Operations management focuses on numbers and objectives that are measurable. This is not a paper whereby the student provides an overview without portraying facts and figures pertaining to the selected organization. The paper requires research; you will be expected to integrate concepts from the course to better understand the situation and make recommendations for improvement on a process, project or program as described in class and the book.
Papers should demonstrate the students integration of the materials from the course related to the business chosen as the target topic of the paper. This paper will require analysis of operations management issues in an organization that is familiar to the student. The paper will require the following sections: (Pages are recommended guidelines)
1. Introduction and a Clear Problem Statement: Describe the organization and what it does; prepare a brief problem statement of an operations management issue in a selected organization. Include a clear question you wish to answer through the process of writing the paper. (1 page) (10 Points)
2. As-Is Condition: Select one of the topics that you will discuss and describe the current condition, process, project, or root problem to solve. Use at least two (2) of the Quality Tools (Charts) to illustrate the current condition as it exists. You can use PowerPoint, Excel or Word to facilitate the diagramming method to illustrate the as-is condition. Make sure you focus on the issue of your topic do not explain the tool you are using. The concepts in the list are pre-approved. You may request approval to use an alternate concept. (2 pages (Not Including Chart)) (20 Points)
3. Analysis: List the inefficiencies of the current condition; illustrate the cause-and-effects to the business unit if changes are not made. List gap issues as they pertain to efficiencies in service or products as a result of the current business condition. Apply the analysis concepts in terms of measurable facts that can be used to prove the current condition and to measure success. (2-3 pages) (20 Points)
4. To-Be Condition – Proposed Improvement/Solution: Describe the changes that will improve the current business condition; use the quality tool selected in the Current Condition to illustrate changes that will improve the performance of the problem statement. State the benefits as a result of making the change in terms of customer, stakeholder satisfaction, efficiencies, or cost reductions. Use the facts presented in the analysis statements as indicators of improvement. Keep in mind that they must be measurable (2 pages Not Including Chart) (30 Points)
5. Conclusion: Conclude the paper with a well written, and compelling recommendation to either proceed with the change or to abort the effort. (20 Points) (1 2 Pages)
6. References: APA Format and proper citings within the text of the paper.
Make sure you have each section in your paper and follow APA guidelines for papers. Remember to use at least five (5) peer reviewed references for this paper.
The concept below is the theme for your paper:
Customer Satisfaction Process Improvement
The attached PowerPoint is to assist in writing the final paper.
Pay very close attention to the facts and figures requirement of this paper; operations management is based upon objectives that can be measured. Nebulous objectives and performance metrics yield inappropriate results; business is all about results so the analysis of the current condition must have parameters that are frequently measured as a natural course of doing business.
Frequently, students forget to refine their problem statement. The problem statement should be a concise question that is to be answered in the paper. Failure to state a clear problem statement in the first section of the paper will result in an immediate loss of 10 points. Section 1 of the paper should build an introduction that leads to a clear and concise problem statement and is where the paper prepares the reader for the following analysis. Use a concept from the approved list or receive written permission to use an alternative. Do not integrate introductory section with the analysis section. Remember, recommendations are expected to address a question through practical actions. A final word, ask questions for clarification.
Term papers will be from 9 pages long (not including reference page or other pages you may choose to use, i.e. cover page, table of contents, or abstract page). You must use a minimum of five outside, peer-reviewed articles from the universitys online library.
This is the course textbook that also NEEDS to be referenced:
David A. Collier & James R Evans (2013). OM6 South Western Cengage: Boston, MA. ISBN- 13: 978- 1- 133- 37242- 4
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