Managing Quality
Instructions:
Write an essay following the outline below, supported with well-cited sources: about Netflix
Background of Quality
Review the Quality Movement and History, Including Major Contributors (e.g., Philip Crosby, Edwards Deming, Joseph Juran)
Describe and Evaluate the Cost of Poor Quality (COPQ), Listing Major Causes
Explain and illustrate Quality Management Systems (e.g., ISO 9001, Six Sigma, Kaizen, TQM, Continuous Quality Improvement, Lean, etc.)
Basic Quality Tools in Process Improvement
Description and Explanation of Process Improvement Tools
Demonstrate the Use of Process Improvement Tools (e.g., Pareto charts, histogram, control charts, statistical process control (SPC), cause-and-effect charts, aka fishbone or Ishikawa diagram)
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