Leading Change for Patient and/or Service Improvement

Patch(1), critically discuss the drivers for service and quality improvement within your organisation and the systems that support their success.
Patch(2),analyse the drivers for change to bring about one significant (or organisation wide) service improvement in your area of practice demonstrating a critical understanding of how change management and service improvement methodologies can support its implementation.
Patch(3), critically discuss how you plan to engage with and empower key stakeholder/influencers both internally and/or externally to your organisation (hospital in Tripoli/Libya) with service improvement.

please note:
your organisation= hospital in Tripoli Libya (Trauma Centre)
service improvement= i prefer to talk about IT system.