FORMULATE
1. Carry out a SWOT analysis in a table explaining the current situation of the company to determine what points are in your favour and what aspects are against you. Besides, list the competitive advantages of the company.
2. Based on the results obtained in the SWOT, focus on the threats and weaknesses and establish a series of specific objectives that Joseph wants to achieve with the implementation of a quality management system.
3. Determine which actions or measures Joseph should implement and specifies the variables that must be addressed to detect the problem that prevents his company from thriving. (Regarding the measures of service quality and productivity).
4. As we have seen, the Kaizen philosophy is a handy tool for the establishment of a good quality management system. Thus, write a quality management plan focusing on the different phases of the Kaizen implementation process, to detect the possible causes of the problem and establish a series of corrective measures to achieve the objectives outlined in point 2.
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